Pillar 02 · Agent Network
Trust is a human problem, not just a design problem
An app alone doesn't build confidence in a new financial tool. A trained person in the community does — that's what CeloHT's agent network is for.
What an agent does
Four responsibilities
Operating standards
How agents work
Fee transparency
Any fee must be disclosed clearly before a transaction happens.
Identity verification
A lightweight process adapted to local context, reducing fraud without creating unreasonable barriers.
Ongoing training
Regular refresher sessions, not a one-time certification.
Code of conduct
Specific standards designed to protect users from exploitation.
Becoming an agent
Four steps
- 1Complete the full education program
- 2Demonstrate a solid understanding of the basics — Valora, seed-phrase security
- 3Commit to the community's operational standards
- 4Get sign-off from a local network coordinator
Connection to Reforestation
Many agents wear two hats
Some community agents also take on responsibility for coordinating local reforestation activity, creating a direct operational link between financial inclusion and environmental sustainability.
Interested in becoming an agent?
Reach out through our community channels to learn about the current education cohort in your area.